Operational Excellence Specialist II

2 weeks ago

Independence, Ohio, United States Cleveland Clinic Full time
Join the Cleveland Clinic team, where you will collaborate with dedicated caregivers to deliver patient-centered healthcare. Cleveland Clinic is recognized as one of the leading hospitals in the nation.

At Cleveland Clinic, you will work alongside passionate and committed caregivers, receive continuous support and recognition, and build a fulfilling career with one of the most esteemed healthcare organizations globally.

As a Continuous Improvement Specialist II, you will act as the Continuous Improvement (CI) liaison for frontline caregivers and leadership, coordinating all facets of small projects or segments of larger initiatives.

In this capacity, you will assist in organizing project team activities directed by an experienced CI Specialist and/or CI Program Director. You will employ essential process enhancement tools and methodologies to advance projects. Additionally, you will implement the Cleveland Clinic Improvement Model (CCIM), enhancing the capabilities of caregivers.


The Ideal Candidate:
  • Exhibits high-level management and leadership abilities.
  • Possesses advanced problem-solving skills.
  • Demonstrates experience in conflict resolution and problem-solving.
  • Displays strong written and verbal communication skills.
  • Shows teamwork and motivational capabilities.
  • Has organizational and multitasking proficiency.

This role presents a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will gain significant exposure to both institute and department leadership, along with numerous opportunities for career advancement. This position is primarily remote, with occasional meetings at various sites based on assigned projects.

At Cleveland Clinic, we prioritize what matters most. We treat our caregivers as family and continuously seek ways to support you.


We Offer:

Resources for learning and growth, a fulfilling career for everyone, and comprehensive benefits that invest in your health, well-being, and future.

When you join Cleveland Clinic, you become part of a supportive caregiver family united by shared values and purpose, committed to being the best place for care and the best workplace in healthcare.


Key Responsibilities:

Enhance knowledge of the CCIM while applying it to operational teams. This knowledge growth should encompass but not be limited to increasing teams' understanding of organizational alignment, visual management, problem-solving, and standardization.

Lead small to medium-sized projects utilizing intermediate Continuous Improvement and project management tools.

Teach, coach, and mentor frontline caregivers and leadership on continuous improvement best practices.

Build capability in analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable, and quantifiable process improvements in medium to large areas with minimal oversight.

Drive medium to large improvement activities toward measurable results. Research best practices within and outside the organization and apply insights to the assigned area.

Regularly participate in the collection and analysis of process data to initiate, develop, and recommend practices and procedures that enhance safety, increase productivity, and reduce costs. Establish effective working relationships with primary work groups to fulfill job deliverables.

Other duties as assigned.


Education:

Bachelor's Degree Required
Master's Degree Preferred

Certifications:
Project Management Professional (PMP) or Lean certification preferred.


Complexity of Work:

Demonstrate knowledge of quality tools, lean foundation elements, and change management. Lead data analysis sessions and effectively communicate metrics without assistance. Can create graphs and charts from raw data and interpret them meaningfully.

Comfortably leverage influencing and change management in the context of assignments with minimal dependence on other CI caregivers.

Effectively communicate (written/verbal/presentation/listening) within the context of work assignments to achieve successful outcomes.

Independently lead Kaizen implementations for multiple teams with clearly measured results. Understand core Lean concepts and utilize them to achieve significant results using various tools.


Work Experience:

Minimum four years of business or healthcare experience. Minimum two years of process improvement or project management experience, with an expectation of delivering CI tools within 12 months. Healthcare experience preferred.

Strong communication skills and the ability to collaborate at all organizational levels with guidance from senior team members.

Demonstrated ability to teach and coach managers and caregivers on continuous improvement principles and practices with assistance from senior team members.

Experience in coaching and training leadership and frontline caregivers on executing the Kaizen process.


Physical Requirements:

Walking, standing.


Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.


Pay Range:

Minimum hourly: $36.80
Maximum hourly: $56.13

The pay range displayed reflects the anticipated range for new hires. Actual compensation will be determined based on factors such as work history, experience, skill set, and education. This does not include the value of Cleveland Clinic's benefits package, which includes healthcare, dental, vision, and retirement benefits.

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