Executive Director of Store Operations

4 days ago

Hinesville Georgia, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Store Operations to join our team at Community Choice Financial Family of Brands. As a key member of our leadership team, you will be responsible for leading the success of our stores and teams by setting high performance standards and providing exceptional customer experiences.

Key Responsibilities
  • Oversee and coach store teams to achieve business objectives and maintain store profitability.
  • Manage store performance by meeting or exceeding company performance standards, including key performance indicators (KPIs).
  • Lead teams to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
  • Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
  • Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the company.
  • Utilize personal vehicle to complete bank deposits and other company business throughout the workday.
  • Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
  • Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.
Requirements
  • High School Diploma or equivalent required.
  • At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries.
  • Operations experience in a leadership capacity.
  • Excellent verbal and written communication skills.
  • Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
  • Associate degree or higher.
  • Experience in retail, sales, or financial industry.
  • Bilingual English/Spanish is a plus and may be required for certain locations.
About Us

Community Choice Financial Family of Brands is one of the nation's largest title lending companies, helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, we have expanded to over 900 locations spanning 14 states.

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