Night Audit Representative

1 week ago


Eugene, Oregon, United States VIP Hospitality Group LLC Full time

We are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative at VIP Hospitality Group LLC. As a Guest Service representative, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is enjoyable and memorable.

Key Responsibilities:

  • Greet guests with a warm and friendly demeanor upon arrival
  • Check-in and check-out guests efficiently and accurately
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest inquiries, requests, and complaints in a professional manner
  • Assist guests with reservations, including room bookings and changes
  • Maintain accurate guest records and ensure confidentiality of personal information
  • Process payments and maintain cash handling procedures
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Maintain cleanliness and organization at the front desk area

Requirements:

  • Previous experience in hospitality or customer service is preferred
  • Excellent phone etiquette and knowledge of phone systems
  • Multilingual skills are a plus (ability to communicate effectively in multiple languages)
  • Familiarity with hotel management software is beneficial
  • Strong interpersonal skills and the ability to provide exceptional customer service
  • Ability to handle difficult situations with patience and professionalism
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment while maintaining composure


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