Customer Service Ambassador

4 days ago


Tampa, Florida, United States Glass Doctor Full time

Company Overview

Glass Doctor of Tampa Bay is a family-owned company with over 25 years of experience in the industry. Our team has thrived in good economies and powered through bad ones, making us a trusted partner for our customers.

We have built a business where everyone wins by fostering a unique and supportive company culture. Our team shares a common set of values that guide our actions and decisions:

  1. Do the Right Thing: We always act with integrity and honesty.
  2. Live the Golden Rule: We treat every person, employee or customer, with respect and dignity.
  3. Our Business is Making Happy Customers: Without them, we wouldn't have a business – we do what's fair.
  4. Fix the Customer: Our job isn't just to fix their glass needs, but to solve their problems.
  5. Remain Humble & Thankful
  6. Have Fun in the Process: Work should be enjoyable, not a chore.
  7. Falling Short: If we make a mistake, we own up to it, correct it, and refocus on our values.

Salary and Benefits

The estimated salary for this position is $45,000-$57,500 per year, plus benefits including paid holidays, vacation, and personal time, plus 401(k) with 4% matching and other traditional benefits.

Job Description

This role requires a Customer Service Representative to provide exceptional service to in-bound customers via phone, internet, and in-person. All leads are from customers who need glass services, so no cold calling is required. The ideal candidate will master the unique glass industry terminology and product offerings during the 3-6 months of on-the-job training.

  • Answer incoming calls professionally and collect/verify contact information.
  • Provide price, schedule, and quality quotes for automotive jobs.
  • Set appointments for flat projects to close sales promptly.
  • Respond to email requests to secure opportunities.
  • Assist the dispatcher or other office staff as needed.
  • Perform other duties assigned by management.

Benefits and Compensation

In addition to competitive compensation, we offer top benefits, including paid holidays, vacation, and personal time, plus 401(k) with 4% matching and other traditional benefits.



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