Customer Experience Ambassador

5 days ago


Tampa, Florida, United States The Stovall House Full time

At The Stovall House, we're seeking a highly skilled and proactive Customer Experience Ambassador to deliver exceptional hospitality to our members. As the face of our club, you'll be responsible for creating a welcoming atmosphere, greeting every member or guest with courtesy and urgency.

About Us

We're an extension of The Stovall House, offering a racquet sport-based recreational amenity to all active members. Our state-of-the-art facilities include 5 pickleball courts, 2 padel courts, 2 cold plunges, 1 sauna, warm-up and cool-down equipment, a snack bar, and a retail/pro shop.

In this role, you'll provide personalized services including court booking, scheduling lessons, in-venue retail purchases, private inquiries, and more. Your primary objective is to ensure a memorable and responsive experience for all members and guests.

To achieve this, you'll maintain a pace sufficient to keep up with different levels of guest visits, respond to all member calls, messages, and requests in a timely and courteous manner, and monitor and manage booking enquiries and walk-ins professionally.

You'll also assist with general cleanliness at SH19, answer questions about pickleball, padel, sauna, or cold plunge-related activities, collaborate with other departments to ensure a consistent member experience, and stay informed about the club's current programming and promotions.

Job Requirements
  • A highly motivated and experienced individual with excellent interpersonal skills.
  • Confident communication skills, both oral and written.
  • Professional and welcoming demeanor.
  • Ability to handle multiple tasks simultaneously and within a timely manner.
  • Strong organizational and follow-up skills with attention to detail.
  • Genuine passion and enthusiasm to learn.
  • Ability to work in a fast-paced and dynamic environment.

Salary: $50,000 - $60,000 per year, depending on experience



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