Customer Service Ambassador for Rockstar Events

4 days ago


Tampa, Florida, United States Seminole Gaming Full time
Job Opportunity:

The Seminole Hard Rock Hotel & Casino Tampa is looking for enthusiastic and charismatic individuals to join our team as Player's Club Representatives.

About the Company:
Located in the heart of Central Florida, our expansive property is the premier entertainment destination. With thousands of slot machines, high-stakes table games, and seven award-winning Zagat-rated restaurants, we offer an unparalleled gaming and dining experience. Our AAA Four Diamond rated hotel provides luxurious accommodations and amenities, including a newly renovated Rock Spa & Salon.

About the Role:
We are seeking highly motivated individuals who can provide exceptional customer service and promote our Player's Club program. As a Guest Service Ambassador, you will be responsible for introducing and enrolling guests into the program, providing personalized service for VIP guests, and participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties, and tournaments.

Key Responsibilities:
  • Providing excellent guest service and promoting the Player's Club program
  • Greeting and serving VIP guests with a personal touch
  • Executing marketing events and activities with enthusiasm and energy
  • Collaborating with other departments to ensure seamless event execution

Requirements:
  • 6 months of customer service experience, preferably in a casino or hospitality environment
  • Ability to work overnights, weekends, and holidays depending on assigned schedule
  • Maintaining superior guest service standards at all times
  • Strong communication and interpersonal skills
  • Ability to navigate and work on a computer (PC or Mac)

Benefits:
We offer competitive benefits, including medical, dental, vision, and life insurance, 401K, paid time off, and annual bonus opportunities. Visit our website at http://www.gotoworkhappy.com/benefits to learn more about our comprehensive benefits package.

Work Environment:
Duties and responsibilities are typically performed on the casino floor in a fast-paced, guest-smoking environment with constant exposure to the general public and excessive noise. Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.

Salary:
$40,000 - $50,000 per year, depending on experience

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