Account Manager

2 days ago


Seattle, Washington, United States LotusFlare, Inc. Full time
Job Title: Account Manager

At LotusFlare, Inc., we are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will play a critical role in managing our client engagements by working with all stakeholder groups to ensure we delight our client and grow the account.

Key Responsibilities:
  1. Client Management: Develop trusted advisor relationships with key account stakeholders and engagement sponsors, and own the account strategy focused on delivering sustainable growth and overall customer satisfaction.
  2. Revenue Growth: Convert client challenges into new opportunities, and identify and pursue account expansion, including tenders.
  3. Lead and Manage New Opportunities: Work with Sales Operations, Sales Engineering, Product Engineering teams to lead and drive the lifecycle of new opportunities from identification, solutioning, demos, contracting to closure.
  4. Customer Feedback: Gather feedback from the client and work with various teams in LotusFlare to drive product development and new revenue opportunities.
  5. Financial Management: Work with project team to ensure timely acceptance by customer of deliverables, ensure timely issuance of POs, invoices and payments.
  6. Provide Administrative Support: Offer administrative support to the delivery team as needed.
  7. Maintain Client Records: Keep accurate and up-to-date records of the client organization, stakeholder maps, interactions, meetings, and agreements.
  8. Assistance with Client Events: Help with onsite operations during any client events, executive visits or workshops.

Qualifications:

  • Bachelor's degree in Business Administration, Economics, Marketing or related fields.
  • 5+ experience in Account Management, Project Management, Management Consulting, Sales, Business Development, or similar roles.
  • 3+ years of experience working in the enterprise software or telecommunications industry.
  • Prior experience in the telecoms vertical will be an advantage.
  • Experience working at or selling to Tier 1 Operator Headquartered in the Seattle area is required.
  • Based in Seattle or its vicinity.
  • You are a digital savvy individual that knows the latest digital technologies and trends; you enjoy experimenting and are open to integrating new digital technologies in everyday work.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with clients and internal teams.
  • Ability to adapt to a fast-paced environment and work independently with minimal supervision.
  • Attention to detail and accuracy in handling client information and documentation.

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