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Account Manager

2 months ago

Seattle, Washington, United States LotusFlare Full time
Job Title: Account Manager

LotusFlare is seeking an experienced Account Manager to join our team. As an Account Manager, you will play a critical role in managing our client engagements by working with all stakeholder groups - the client, internal product, sales and delivery teams, and outside parties to ensure we delight our client and grow the account.

Key Responsibilities:
  • Client Management: Develop trusted advisor relationships with key account stakeholders and engagement sponsors, and own the account strategy focused on delivering sustainable growth and overall customer satisfaction.
  • Revenue Growth: Convert client challenges into new opportunities, and identify and pursue account expansion, including tenders. Carry a sales target to drive incremental revenue for new projects with the client.
  • Customer Feedback: Gather feedback from the client and work with various teams in LotusFlare to drive product development and new revenue opportunities.
  • Financial Management: Work with project team to ensure timely acceptance by customer of deliverables, ensure timely issuance of POs, invoices and payments.
  • Provide Administrative Support: Offer administrative support to the delivery team as needed, including preparing reports, organizing documents, and assisting with other administrative tasks.
  • Maintain Client Records: Keep accurate and up-to-date records of the client organization, stakeholder maps, interactions, meetings, and agreements.
  • Assistance with Client Events: Help with onsite operations during any client events, executive visits or workshops.
Qualifications:
  • Bachelor's degree in Business Administration, Economics, Marketing or related fields.
  • 5+ years of experience in Account Management, Project Management, Management Consulting, Sales, Business Development, or similar roles.
  • 3+ years of experience working in the enterprise software or telecommunications industry.
  • Prior experience in the telecoms vertical will be an advantage.
  • Experience working at or selling to Tier 1 Operator Headquartered in the Seattle area is required.