Guest Experience Ambassador

6 days ago


Rohnert Park, California, United States Graton Resort & Casino Full time
Key Responsibilities
  • Provide prompt and professional assistance to guests via phone, email, and other communication channels.
  • Reward guests with personalized service, exceeding their expectations and creating memorable experiences.
  • Operate multiple software programs, including Hotel Reservation System, Event Ticketing System, and Genesys Telephony, to efficiently manage guest requests.
  • Maintain accurate knowledge of Graton Resort & Casino's amenities, promotions, and services to effectively communicate with guests.


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