Radiology Frontline Ambassador

Job Title: Radiology Frontline Ambassador

At RadNet, we are Leading Radiology Forward, and we need your help to deliver exceptional patient care. As a key member of our team, you will be responsible for providing top-notch customer service to patients, their families, and the public.

Estimated Salary: $55,000 - $65,000 per year, depending on location and experience.

RadNet is a leading provider of high-quality diagnostic imaging and radiation therapy services. With decades of expertise, we have established ourselves as a trusted partner in the healthcare industry. Our commitment to delivering quality, value, and access has earned us recognition as a leader in our field.

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with Company policies, procedures, and legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Respond to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrate ability to establish, nurture, and maintain cooperative working relationships.

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.