Dessert Experience Manager

3 days ago


Menlo Park, California, United States SusieCakes Full time

SusieCakes is a renowned bakery with 26 locations across California, Texas, and Tennessee. Our bakeries are filled with the enticing aromas and tastes of freshly baked goods, crafted on-site daily using only the finest ingredients.

Company Overview

We pride ourselves on creating old-fashioned dessert favorites that evoke nostalgia and warmth. Our bakeries blend the charm of the past with the modern feel of a neighborhood bakery, making us a beloved destination for sweet treats.

At SusieCakes, we strive to connect with our team members, guests, and community through the joy of celebration. Our bakeries are lively and bustling with friendly staff who genuinely care about delivering exceptional guest experiences.

Salary & Benefits

The estimated salary range for this full-time position is between $21,000 and $23,000 per year, depending on experience and qualifications. In addition to a competitive salary, you can expect flexible scheduling, free non-slip shoes, birthday month recognition, paid time off, medical, dental, and vision insurance, 401(k) matching, pet rescue reimbursement, and generous discounts on our delicious desserts.

Job Description

As a Guest Service Team Leader, you will be responsible for ensuring seamless guest experiences when on duty. Your key responsibilities will include:

  • Maintaining service quality standards by empowering team members to deliver premium guest service and treat each guest as a VIP.
  • Responding promptly to dissatisfied guests and addressing their concerns effectively.
  • Communicating product offerings, company initiatives, and updates to the team.
  • Collaborating with the culinary team to drive product sales and exceed guest expectations.
Requirements

To succeed in this role, you must possess:

  • Two years of experience in customer-facing environments, preferably in quick service or food handling.
  • Excellent verbal and written communication skills.
  • Ability to adapt to a flexible schedule according to business needs.
  • Reliable transportation.
Physical Requirements

This role requires frequent walking, kneeling, bending, and reaching overhead, as well as the ability to stand for extended periods. You must also be able to lift, move, and carry up to 50 pounds.



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