Customer Service Liaison

3 weeks ago


Fall River, Massachusetts, United States C-P Flexible Packaging Full time

C-P Flexible Packaging is a leading manufacturer of creative flexible packaging solutions for the food industry.

We're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer accounts, communicating with sales representatives and internal departments, and providing exceptional customer service.

The ideal candidate will have a minimum of 2 years of customer service experience, with a strong background in account management, order entry, and sales support. Previous experience in a printing environment is a plus.

You will be responsible for:

  • Timely and accurate order entry and processing
  • Initiating and updating art report information in our Globe-Tek system
  • Working closely with other departments to ensure successful workflow and address customer issues
  • Providing reports to customers as needed
  • Applying pricing for all orders covered by specific pricing agreements
  • Providing administrative support to sales representatives
  • Responding to customer needs and requests in a timely fashion
  • Monitoring the status of customer orders and ensuring timely completion
  • Maintaining and updating customer item files and information in our Globe-Tek system
  • Making decisions to resolve problem situations and satisfy customer needs while balancing company interests

We offer a competitive salary, premium pay, bonus opportunities, and a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, 401(k) plan with company match, and paid time off.

If you're a motivated and customer-focused individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity to join our team at C-P Flexible Packaging.



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