Customer Service Representative

4 weeks ago


Fall River, Massachusetts, United States George Patton Assoc, Inc. Full time
About Us: At George Patton Assoc, Inc., we strive to deliver exceptional service to our customers. Our top priority is to empower the people we touch every day - our employees and our customers. By living our Core Ideology and actively listening, we cultivate an energetic, rewarding, and passionate atmosphere that fulfills our staff and drives product innovation. As we continue to grow, we're seeking enthusiastic individuals to join our customer service team. If you're passionate about helping others and eager to grow in a supportive, hybrid work setting, we'd love to hear from you. Key Responsibilities:
  • Customer Interaction: Provide outstanding service through various channels (phone, email, chat) to address customer inquiries, resolve issues, and provide information about our products and services.
  • Problem Solving: Think on your feet to deliver quick, effective solutions, ensuring a seamless customer experience.
  • Product Knowledge: Become an expert in our offerings to provide accurate and detailed information to customers.
  • Feedback Management: Collect and report customer feedback to help us continuously improve our products and services.
  • Collaboration: Work closely with other departments to ensure customer satisfaction and streamline processes.
  • Ownership: Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
What We're Looking For:
  • Experience: Previous experience in customer service or a related field is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
  • Tech Savvy: Comfortable using various customer service software and tools. Familiarity with CRM systems is an advantage.
  • Problem Solver: Strong analytical skills with the ability to think critically and provide innovative solutions.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and customer needs.
  • Positive Attitude: A proactive, can-do attitude with a passion for helping others.
What We Offer:
  • Flexibility: We offer flexible work arrangements, including the option to work remotely or in a hybrid setting. Our aim is to support our employees in finding the balance that works best for them while meeting the needs of the team and our customers.
  • Growth Opportunities: We believe in nurturing talent and providing avenues for career advancement.
  • Supportive Culture: Join a team that values your contributions and encourages continuous learning and development.
  • Competitive Compensation: Receive a comprehensive benefits package, including health insurance, 401k plans, and paid time off.
Qualifications:
  • High School Diploma or equivalent
  • 2+ years Customer Service Experience


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