Geek Squad Services Agent
3 days ago
We are seeking a highly skilled and motivated Geek Squad Services Agent to join our team at Best Buy. As a Geek Squad Services Agent, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities- Perform technology services, both in customers' homes and in our local store.
- Deliver and install home theater systems in customers' homes.
- Assess, test, and repair computers in the store.
- Build relationships with customers by providing and fulfilling recommendations regarding product, service, and content.
- Establish and maintain consistent rhythms for timely follow-up and ensure commitments are met or exceeded.
- Perform advanced complexity work and de-escalate difficult customer interactions as needed.
- Manage inventory and vehicle maintenance in partnership with other Agents, process paperwork and payment, and provide feedback and training opportunities.
- Must be at least 21 years old.
- Must have a current, valid driver's license and maintain a driving record which meets Best Buy safety standards.
- Ability to acquire and maintain any state or local licensing, as required, to perform job effectively.
- Ability to lift 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team, and between pounds as part of a team and/or with support tools such as harnesses or lifts.
- 3 months delivery or installation or computer troubleshooting experience.
- 3 months of customer service experience.
- 6 months of consumer electronics delivery, installation, integration, and troubleshooting experience.
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online, and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities.
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Bozeman, Montana, United States Best Buy Full time{"title": "Job Description", "content": "Job SummaryWe are seeking a skilled and customer-focused individual to join our team as a Geek Squad Services Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences through technology services, both in-store and in-home.Key ResponsibilitiesProvide technical support...
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