Geek Squad Services Representative

6 days ago


Bozeman, Montana, United States Best Buy Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Services Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences through technology services, both in-store and in-home.

Key Responsibilities
  • Perform technology services, including home theater delivery and installation, and computer repairs in-store and in-home.
  • Assess, test, and repair computers in-store, ensuring timely and efficient service.
  • Build relationships with customers by providing personalized recommendations and solutions.
  • Establish and maintain consistent rhythms for follow-up and ensure commitments are met or exceeded.
  • Manage inventory and vehicle maintenance, process paperwork and payment, and provide feedback and training opportunities.
  • Travel to customers' homes to perform basic delivery and installation services.
Requirements
  • Must be at least 21 years old.
  • Must have a current, valid driver's license and maintain a driving record that meets Best Buy safety standards.
  • Ability to acquire and maintain any state or local licensing required to perform the job effectively.
  • Ability to lift 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team, and between pounds as part of a team and/or with support tools.
  • 3 months of delivery or installation or computer troubleshooting experience.
  • 3 months of customer service experience.
Preferred Qualifications
  • 6 months of consumer electronics delivery, installation, integration, and troubleshooting experience.
About Us

At Best Buy, we're committed to enriching lives through technology. We bring this to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online, and in customers' homes.

We're a company that values and supports our employees, providing a great place to work where you can unlock unique career possibilities.

Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

Tomorrow works here.

Best Buy is an equal opportunity employer.



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