Geek Squad Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Geek Squad Services Agent to join our team at Best Buy. As a Geek Squad Services Agent, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities- Perform technology services, including home theater delivery and installation, and computer repairs in customers' homes and in our local store.
- Assess, test, and repair computers in the store, ensuring that all work is done to the highest standards.
- Build relationships with customers by providing recommendations on products and services, and ensuring that their needs are met.
- Establish and maintain consistent rhythms for timely follow-up and ensure commitments are met or exceeded.
- Manage inventory and vehicle maintenance in partnership with other Agents, process paperwork and payment, and provide feedback and training opportunities.
- Travel to customers' homes to perform basic delivery and installation.
- Must be at least 21 years old.
- Must have a current, valid driver's license and maintain a driving record which meets Best Buy safety standards.
- Ability to acquire and maintain any state or local licensing, as required, to perform job effectively.
- Ability to lift 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team, and between pounds as part of a team and/or with support tools such as harnesses or lifts.
- 3 months delivery or installation or computer troubleshooting experience.
- 3 months of customer service experience.
- 6 months of consumer electronics delivery, installation, integration and troubleshooting experience.
We are committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
We are an equal opportunity employer and welcome applications from diverse candidates.
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