Project Coordinator/Specialist

1 day ago


San Francisco, California, United States Russell Tobin & Associates Full time

About the Role:

Russell Tobin & Associates is seeking a skilled Project Coordinator/Specialist to join their team. As a key member of the Information Technology team, you will be responsible for onboarding restaurant merchants and implementing strategic programs to enhance their experience on the company's platform.

You will work closely with cross-functional teams, including sales, account management, operations, product, and analytics, to build a seamless onboarding experience for merchants. Your primary goal will be to identify opportunities to improve existing merchant workflows and maximize revenue.

To succeed in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual with a passion for project coordination, we encourage you to apply.

Key Responsibilities:

  • Interface directly with merchant restaurants to improve their experience
  • Create and execute plans for merchant onboarding strategy
  • Perform hands-on work with hardware and learn client software configuration
  • Create merchant training materials and train staff on new platforms
  • Identify opportunities to improve existing merchant workflows

Requirements:

  • Bachelor's degree or equivalent work experience
  • 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
  • Excellent external and internal customer support skills
  • Ability to work effectively in a fast-paced environment

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage, 401(k)-retirement savings, life & disability insurance, and employee discounts with preferred vendors.


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