Project Coordinator/Specialist

7 hours ago

San Francisco, California, United States RTA US Full time
Job Description

The Information Technology team at Russell Tobin & Associates is supporting a top technology and logistics company that has an opening for a Project Coordinator/Specialist.

Locations: San Francisco, CA (Remote)

Position Type: Contract

Pay Range: $45/hr-$55/hr on W2 (DOE)

This position is partially remote, partially in-office, and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.

About the Role:

We are seeking a skilled Project Coordinator/Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.

You will work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Manager of Launch and, Product Ops within our Platform Operations organization.

This position is partially remote, partially in-office, and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You're excited about this opportunity because you will...

  • Interface directly with merchant restaurants and work tirelessly to improve their experience
  • Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
  • Perform a lot of hands-on work with hardware in addition to learning the ins-and-outs for client software configuration
  • Create merchant training materials to encourage staff understanding and adoption
  • Train merchant staff on effectively using new platforms
  • Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
  • Be able to achieve immediate results and adapt in an evolving work environment
  • Look for ways to improve and want to shape the direction of the company

Required Experience

  • Bachelor's degree or equivalent work experience
  • 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
  • Able to complete tasks accurately, effectively and on time with superb attention to detail
  • Experience working successfully cross-functionally with individual contributors
  • Excellent external and internal customer support skills
  • Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes
  • Experience working successfully cross-functionally with other departments

Benefits Info

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.Company DescriptionAs a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

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