Sales Associate
2 weeks ago
At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and stylish. We're committed to creating a work environment that values diversity, inclusivity, and teamwork.
Job OverviewWe're seeking a highly motivated and customer-focused Sales Associate to join our team at The Village Shoppes in Canton, MA. As a Sales Associate, you will be responsible for providing exceptional customer service, driving revenue growth, and maintaining a safe and well-maintained store environment.
Key Responsibilities- Provide outstanding customer service by anticipating client needs, exceeding expectations, and adhering to our service standards.
- Build relationships with clients, create loyalty, and multi-task while servicing internal and external clients.
- Address client concerns, resolve issues, and involve management when necessary.
- Portray a gracious, friendly, energetic, and engaging manner, and be respectful and professional at all times.
- Take ownership of your work, solicit feedback, and incorporate it for professional growth and development.
- Communicate effectively with store management, team members, and external clients in person, through written correspondence, and over the phone.
- Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences.
- Embody our values and behaviors, and inspire the team by leading by example through your words and actions.
- Complete opening and closing procedures, tasks, and maintain a client-focused environment.
- Meet merchandise processing standards, maintain an organized work area, and adhere to Loss Prevention practices.
- Participate in inventory preparation, report to work as scheduled, and record time worked accurately.
- High school diploma or equivalent required.
- Minimum one year sales associate or relevant experience in the services industry with proven results.
- Ability to function as a role model, ensuring the client remains the top priority.
- Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
- Knowledge of visual standards and techniques, and ability to implement and maintain with our guidelines.
- Ability to communicate effectively with clients, management, business partners, and store associates.
- Ability to handle cash and provide change without error.
- Ability to lift and carry up to 20 pounds occasionally, and maneuver effectively around the sales floor and stock room.
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