Field Operations Manager

2 weeks ago


Grand Rapids, Michigan, United States via Full time
About Via

Via is a pioneering company that's transforming the way the world moves. We're dedicated to creating a more sustainable, efficient, and accessible transportation system.

Job Summary

We're seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and ensuring exceptional customer experiences.

Key Responsibilities
  • Ensure operational excellence and deliver an outstanding customer experience
  • Oversee operations in person, with flexibility to work early mornings or evenings as needed
  • Manage driver supply to meet demand expectations and optimize vehicle utilization
  • Prioritize operational issues and implement creative solutions to resolve problems
  • Respond to driver feedback and live customer issues
  • Collaborate with cross-functional teams to scale operational processes, systems, and tools
  • Analyze metrics and KPIs to identify inefficiencies and optimize operations
Requirements
  • A socially conscious and environmentally aware individual who shares our commitment to transportation equity and sustainability
  • A self-motivated and responsible leader with a track record of achieving KPIs and revenue goals
  • A team-focused individual who takes ownership of their work and contributes to the team's success
  • Experience in project management, operational process improvement, and customer service
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
  • Fluency in English, with additional languages a plus
  • Based in the Kalamazoo/Grand Rapids area, with easy access to operations
What We Offer
  • A competitive salary, with a range of $60,000-$70,000
  • A comprehensive benefits package, including free medical plans and 401K matching

We're an equal opportunity employer, and we welcome applications from diverse candidates. If you're passionate about transportation and committed to excellence, we encourage you to apply.



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