Retail Banking Specialist II

2 weeks ago


Trenton, Ohio, United States First Financial Bancorp Full time

Join Our Team at First Financial Bancorp
At First Financial Bancorp, we are committed to doing what is right for our clients, ensuring that our services are tailored to their needs. As we continue to grow, we invite qualified candidates to consider a rewarding career with us.

Position Overview
The Consumer Banker II will engage with our current clients and seek out new opportunities to enhance client relationships. This role involves direct business transactions and collaboration with internal partners in areas such as Mortgage, Wealth Management, Small Business Banking, and Treasury Services.

Key Responsibilities

  • Facilitate account openings and maintenance tasks.
  • Operate a Teller drawer as required by management.
  • Enhance client engagement through proactive outreach and follow-up communications.
  • Conduct daily activities in alignment with the First Financial Bank Experience, ensuring high-quality service delivery.
  • Collaborate with internal teams to provide clients with expert solutions and services.
  • Ensure timely follow-up with clients post-interaction.
  • Adhere to operational and risk management standards.
  • Assist clients with transactions via various channels including branch, drive-thru, phone, and email.
  • Exemplify First Financial's Mission and Values in all interactions.
  • Maintain compliance with all regulatory and procedural guidelines.
  • Work with District Specialists to implement retail strategies aimed at client retention and growth.
  • Act as a trusted advisor to clients, fostering deep relationships through effective communication.
  • Participate actively in team meetings and site center huddles to support sales and service initiatives.
  • Meet or exceed sales and service targets through effective teamwork and collaboration.
  • Provide digital support to clients navigating the bank's online services.
  • Stay updated on bank products and services, particularly those that are complex.
Qualifications
  • 3-4 years of experience in client service within a retail environment.
  • Proven track record in sales and service, achieving set goals.
  • High school diploma or GED is required.
  • Strong knowledge of banking products and effective sales skills.
Preferred Qualifications
  • Associate's or Bachelor's degree is preferred, or equivalent experience in sales.
Work Environment
  • Ability to address diverse client needs in accordance with bank policies.
  • Capable of leading teams when necessary.
Decision-Making
  • Work with minimal supervision, applying established guidelines proficiently.
  • Collaborate with supervisors and utilize expertise to guide others.
Physical Requirements
  • Occasional lifting of up to 50 lbs.
  • Frequent lifting of up to 10 lbs.
  • Regularly required to sit, stand, walk, and drive.
Compliance Commitment
All associates are responsible for adhering to compliance requirements as mandated by state and federal regulations, including but not limited to the Bank Secrecy Act and Anti-Money Laundering laws.

Training and Development
  • Client Conversation Workshop
  • Transaction Processing & Regulatory Understanding
  • Consumer Banking Certification
  • Consumer Deposit Certification
  • Consumer Lending Certification


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