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Comprehensive Banking Specialist

2 months ago

Trenton, New Jersey, United States Unity Bank Full time
Position Overview


The Comprehensive Banking Specialist role is designed to exemplify outstanding customer service aligned with Unity Bank's Core Values while maintaining a robust understanding of the Bank's diverse products and services.

This position requires an ethical approach to identifying client needs and suggesting suitable products, services, and solutions to achieve the client's financial objectives, both immediate and long-term.

The Comprehensive Banking Specialist will manage account openings, execute transactions, promote and cross-sell banking products and services, and address both straightforward and intricate customer service challenges. Candidates should be self-motivated and goal-oriented, with a strong desire to excel.


Key Responsibilities
  • Identify, cultivate, and finalize sales; utilize needs-based selling techniques to generate interest in products; actively cross-sell services.
  • Engage in meaningful discussions with customers to gain a comprehensive understanding of their financial requirements.
  • Recommend products and services tailored to customer needs through direct interactions, referrals to other business lines, and marketing initiatives.
  • Serve as a digital channel expert, demonstrating advanced knowledge of all digital platforms to enhance and expand existing relationships.
  • Initiate proactive sales and service dialogues through both inbound and outbound communications.
  • Strengthen existing customer relationships through various proactive sales and service strategies, ensuring documentation in the 360 View system.
  • Participate actively in all branch activities, including Huddles, Retail Calls, and Sales meetings.
  • Conduct thorough needs assessments to meet customer requirements, provide product information, guide customers in managing their banking activities, and deliver service that meets established quality benchmarks.
  • Process customer transactions, including deposits, withdrawals, transfers, wires, and payments, with accuracy and efficiency.
  • Safeguard cash and other negotiable items while maintaining organization.
  • Assist customers with inquiries and resolve issues in a courteous and professional manner.
  • Perform daily operational tasks such as cash drawer reconciliation and document management.
  • Open new accounts, ensuring all necessary documentation is complete and accurate.
  • Adhere to all established policies and procedures.
  • Enhance technical and professional knowledge through educational workshops, training, and staying updated on product and service developments.
  • Comply with BSA/KYC policies to mitigate risks and prevent fraudulent activities.
  • Ensure accurate transaction completion while maintaining the bank's safety standards.
  • Engage in travel for meetings, community involvement, and support for local branches.
  • Participate in community service and volunteer events endorsed by the bank.

Qualifications
  • High School Diploma or equivalent with a minimum of 3-5 years of relevant retail experience.
  • A college degree is preferred but not mandatory.
  • Prior experience in cash handling or customer service is essential.
  • Exceptional organizational skills and attention to detail are required.
  • Ability to thrive in a fast-paced, collaborative environment.
  • Strong communication skills, both written and verbal.
  • Proficiency in Microsoft Windows applications, including Word, Excel, and Outlook.
  • Familiarity with banking systems, such as CRM and financial applications, is highly desirable.

Physical and Working Conditions
  • Ability to sit for extended periods, up to 75% of work hours.
  • Capability to use hands for grasping and handling.
  • Proficient in using a computer keyboard and systems for data entry and information processing.
  • Able to read a computer screen at close range.
  • Effective communication abilities, including hearing and vision.
  • Competence in using office equipment such as scanners, computers, telephones, and copiers.

Compliance


Each staff member at Unity Bank is responsible for adhering to policies and procedures that ensure compliance with applicable laws and regulations. Understanding how compliance impacts daily duties is essential, as is completing assigned compliance training.


Unity Bank is committed to equal employment opportunities and prohibits discrimination based on race, color, age, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability.


This job description is intended to provide essential information regarding the role and is not an exhaustive list of all responsibilities, skills, or working conditions associated with it. Unity Bank reserves the right to modify job duties or descriptions as necessary.