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Customer Service Representative

2 months ago

Trenton, Ohio, United States Fifth Third Full time

Transform Banking Experiences

We connect great people to great opportunities. Are you ready to take the next step in your banking career? Discover a career in banking at Fifth Third Bank.

Key Responsibilities:

  • Provide exceptional customer service in all interactions, ensuring a positive experience for every customer.
  • Refer customers to the appropriate business partner for a consultative conversation, leveraging your knowledge of retail products and services.
  • Collaborate with Financial Center Manager to ensure efficient operations, including monthly cash counts and FCA requests.
  • Maintain a balancing record, identify and correct outages, and assist others as needed.
  • Assist in training newly hired Customer Service Representatives and demonstrate sound judgment in decision-making.
  • Build and maintain a working knowledge of retail products and services offered, utilizing appropriate tools for tracking purposes.

Requirements:

  • High school diploma/GED.
  • Extensive cash handling experience.
  • In-depth knowledge of retail policies and procedures.
  • Ability to interact comfortably and confidently with the public.
  • Flexibility in scheduling.
  • Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Working Conditions:

  • Normal office environment.
  • Extensive viewing of computer screens.