Technical Support Specialist 3

20 hours ago


San Diego, California, United States Softpath System Full time

**Job Overview:** Technical Support Specialist 3

We are seeking an experienced Technical Support Specialist 3 to join our team at Softpath System. As a Technical Support Specialist 3, you will be responsible for providing advanced technical support to our customers across various locations in San Diego, CA, and other areas. Your primary goal will be to troubleshoot and resolve complex technical issues, ensuring timely delivery of services and contributing to the improvement of our internal tools and processes.


**Salary Range:** $80,000 - $110,000 per year


**Responsibilities:** As a Technical Support Specialist 3, your key responsibilities will include:

  1. Providing advanced technical support to customers via phone, email, or remote access
  2. Troubleshooting and resolving complex technical issues related to medical instruments, lab equipment, and mechanical systems
  3. Collaborating with cross-functional teams to improve internal processes and tools
  4. Contributing to the development of technical designs and solutions for service offerings


**Requirements:** To succeed in this role, you will need to possess strong technical skills, critical thinking abilities, and excellent communication skills. A minimum of 5-8 years of experience in a similar position is required, along with a deep understanding of mechanical aptitude and laboratory technology.



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