Freight Brokerage Account Manager
1 week ago
At DSV A/S, we are seeking a highly skilled and experienced Account Manager to join our team in Herndon, VA. As an Account Manager, you will be responsible for ensuring timely workflow tools and information, negotiating with transportation providers to obtain the best rates and services, and troubleshooting any issues that may be escalated to them by the Carrier Sales team members.
Key Responsibilities:- Negotiate with transportation carriers and providers to obtain, set rates and determine services available.
- Measure and monitor carrier's service levels to ensure benchmarking is tracked within the VFT (Visual Freight Tracking) system.
- Provide direction and set pricing guidelines for Carrier Sales team.
- Research and determine growth opportunities within the branch's house accounts.
- Prepare and distribute 'load-build' reports for customers and carriers.
- Work directly with customers on the receipt and processing of transportation requirement requests.
- Assist in the training of Carrier Sales team members.
- Act as a next level reviewer for troubleshooting errors and/or issues.
- Proactively handle customer shipment routing requests.
- Utilize various transportation software systems to facilitate material movement, planning, and scheduling.
- Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
- Ensure customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks and rail cars.
- High School diploma.
- 2 years' experience in logistics, transportation brokerage, or related field.
- College degree in Logistics or Supply Chain.
- Previous management experience.
- 5 years' industry experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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