Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative in our Mailroom Operations department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities:- Promptly inform your supervisor of potential problems or customer concerns.
- Review and respond to management and client requests in a timely and professional manner.
- Provide excellent customer service and communication skills to ensure client satisfaction.
- Oversee workflow and job balance between staff to ensure tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure.
- Manage daily and monthly records on service activity.
- Effectively communicate with clients and staff.
- May serve as the main point of contact to clients for daily activity and participate in client meetings on account activity.
- Responsible for prompt and accurate reproduction of all print requests.
- Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
- Receive, log, deliver, and track all activity for reporting purposes.
- Respond to customer requests.
- Perform routine upkeep and basic maintenance of equipment.
- Record and track customer inquiries and fulfillment of requests.
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by clients to enter their premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
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