Senior Operations Manager

6 days ago

Miami, United States Puttery Full time
About Puttery

Puttery is a revolutionary entertainment concept that has transformed the classic game of putting into a modern and exciting experience. Our unique course offers challenging and engaging gameplay, creating a lively atmosphere that is perfect for social gatherings and events.

Job Details

Location: Miami, FL

Position Type: Salary + Bonus

Compensation: $130,000 - $140,000 + Bonus

Title: Senior General Manager

Job Purpose

The Senior General Manager (SGM) is responsible for the comprehensive management of venue operations and actively generating hospitality leads and business development prospects. This role involves engagement across all departments, fostering cohesion in processes and teamwork. The SGM plays a pivotal role in upholding hospitality standards, addressing HR matters through effective communication, and driving the venue's culture and community outreach initiatives.

Key Responsibilities
  • Oversee daily business operations to ensure efficiency and excellence.
  • Develop and implement strategic revenue growth plans, including 3, 6, and 9-month initiatives.
  • Actively generate hospitality leads and business development prospects.
  • Drive the Puttery culture both within and outside the venue.
  • Train managers and staff to enhance performance and contribute to sales objectives.
  • Create and manage budgets, controlling costs and introducing tactical initiatives to prevent losses.
  • Identify and capitalize on local sales opportunities to improve revenue growth.
  • Hire, train, and coach employees, delegating responsibilities for their professional development.
  • Implement initiatives to optimize employee capabilities.
  • Evaluate performance and productivity to ensure operational excellence.
  • Analyze accounting and financial data, managing budgets effectively.
  • Monitor invoices, money handling procedures, accounting, and bank processes.
  • Oversee marketing initiatives and special events to enhance brand visibility.
  • Promote company-sponsored training and growth initiatives.
  • Develop and maintain positive relationships with vendors, internal stakeholders, staff, and senior management.
  • Perform other duties as assigned by the Regional Director of Operations or Chef Operation Officer & President.
Requirements
  • Minimum of 3-5 years experience managing a complex leisure entertainment concept.
  • Proven experience in business development and generating hospitality leads.
  • Ability to travel by air and ground transportation unaccompanied and overnight, as necessary.
  • Work extended hours as required and/or during other busy periods based on business needs.
  • Proficient in using a personal computer and required applications.
  • Work with minimal supervision.
  • Ability to read and comprehend complex printed data/information and reports.
  • Possess excellent verbal and written communication skills.
  • Effectively prepare and present complex information to members of management.
  • Excellent interpersonal and customer service skills.
  • Strong organizational skills and attention to detail.
  • Excellent time management skills.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite or similar software.
  • Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility.
  • Proven track record of managing complex budgets and successfully increasing revenue.
  • Outstanding verbal and written skills, and experience working with staff on all levels.
  • Prior experience managing major projects and supervising day-to-day activities of workers.
  • Ability to communicate effectively and efficiently across levels within the organization.
Education
  • A 4-year bachelor's degree in business administration, hospitality management, or a related field is typically required for this role, unless equivalent extensive experience is demonstrated.
Working Conditions
  • Days and hours of work vary by schedule and business needs.
  • Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time.
  • May need to lift up to 50 pounds.
  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

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