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Restaurant Operations Manager

1 month ago

Roswell, New Mexico, United States JINYA Ramen Bar Full time
Job Title: Front of House Manager

At JINYA Ramen Bar, we are seeking a highly skilled and experienced Front of House Manager to join our team. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and hospitality, while maintaining a safe and healthy work environment.

Key Responsibilities:
  • Maintain a safe, secure, and healthy work environment by enforcing sanitation standards and procedures, complying with legal regulations, and securing revenues.
  • Ensure restaurant cleanliness and oversee all aspects of safety protocols within the kitchen and restaurant setting.
  • Develop and manage the front of house team, providing guidance and motivation to ensure excellent service and hospitality standards.
  • Monitor and review all aspects of service and hospitality, utilizing the steps of service to ensure consistency and excellence.
  • Control costs by reviewing labor, minimizing waste, and ensuring our guests receive the highest level of service and hospitality.
  • Order and review beverage supplies, ingredients, and other bar items in a timely and cost-effective manner, maintaining inventory levels and conducting inventory with management.
  • Create schedules for front of house team members, ensuring efficient labor costs based on daily sales.
  • Oversee, schedule, and review necessary repairs and maintenance on front of house equipment, ensuring it is kept clean and in excellent working condition.
  • Coordinate daily front and back of the house operations with restaurant team members, from sales goals to product quality and shift supervision.
  • Appraise front of house team member performance and provide feedback to improve service and productivity.
  • Respond efficiently and accurately to guest complaints and corporate communications.
  • Work closely with the General Manager and other restaurant managers to meet and exceed revenue objectives, including food, beverage, and labor costs.
  • Train, develop, and manage current and new front of house team members on safety, beverage recipe adherence, and service/hospitality standards.
Requirements:
  • Minimum 2 years' experience in restaurant and/or hospitality management.
  • Outstanding verbal and written skills, with strong ability to multi-task.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to lead by example, inspire, and motivate team spirit and effectively present information in one-on-one settings and/or small group situations.
  • Ability to work well under pressure.
  • Capable of conducting and assessing restaurant inventory.
  • Knowledge of restaurant systems, including ALOHA or other POS systems, and MS Office.
  • Excellent interpersonal communication skills, with qualities of integrity, credibility, and commitment to corporate mission.
  • Exceptional organization and leadership skills.
  • Dependable and reliable.
  • 21 years of age or older.
  • Experience working in a multi-cultural environment.
  • Ability and willingness to work flexible hours, including weekends and holidays.
Education:
  • High School Diploma preferred, with College a plus.
  • Ability to write and speak English, with Spanish a plus.
  • Must have appropriate city, state, and federal certifications according to location of restaurant, including alcohol and food handling certificates.
Work Environment/Physical Demands:

This job operates in a fun yet professional restaurant environment. The manager will occasionally ascend/descend a ladder to reach overhead items. The manager will frequently communicate with staff, guests, and other team members, must be able to exchange accurate and factual information in all cases. The manager must be able to detect fires, spills, and other safety-related issues and immediately resolve them.

The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The manager frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The manager must be able to distinguish between sweet, savory, and other food flavors. The manager will work in an indoor/outdoor restaurant environment, which might be hot, humid, and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time.

Travel is primarily local during the business day based on home restaurant location, but may be required to various locations for training, meetings, and other job-related functions.