Customer Experience Director

5 days ago


Roswell, New Mexico, United States Dickson Restaurant Group LLC Full time

Customer Experience Director Opportunity

About Dickson Restaurant Group LLC

Dickson Restaurant Group LLC is a dynamic and fast-paced restaurant group seeking a dedicated and results-driven Customer Experience Director to join our team.

Salary

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience and qualifications.

Job Description

The Customer Experience Director will be responsible for overseeing the overall customer experience in our restaurants, ensuring that all guests receive exceptional service and have a positive dining experience.

Responsibilities

  • Supervises the operation of the restaurant and directs and coordinates all staff to ensure exceptional customer service.
  • Receives and checks in all deliveries, monitoring inventory levels and informing the General Manager of what is needed.
  • Dispatches orders to drivers, ensuring timely and efficient delivery of food and drinks to customers.
  • Monitors and addresses any customer complaints, working to resolve issues quickly and efficiently.
  • Pitches in and performs a variety of tasks as needed to ensure the smooth operation of the restaurant.

Required Skills and Qualifications

To be successful in this role, the Customer Experience Director must have:

  • Excellent leadership and communication skills, with the ability to motivate and direct staff to achieve exceptional customer service.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
  • Ability to work well under pressure, remaining calm and composed in fast-paced environments.
  • Good computer skills, with the ability to learn and use new software and systems quickly.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer complaints effectively.

Benefits

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development and growth.

Others

This is a full-time position, requiring a minimum of 40 hours per week. The ideal candidate will be available to work a variety of shifts, including evenings and weekends.


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