Customer Experience Specialist

5 days ago


Middletown, Connecticut, United States BMW of Newport Full time
Job Title: Customer Experience Specialist

Grieco Toyota is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that all vehicle repairs are completed efficiently and effectively.

About the Role:
The Customer Experience Specialist will work closely with our technicians to diagnose and repair vehicles, communicate with customers to understand their needs and provide estimates for repairs. The ideal candidate will have excellent communication skills, be able to multitask and prioritize tasks effectively, and possess a strong understanding of customer service principles.

Responsibilities:
- Provide exceptional customer service by communicating clearly and effectively with customers to understand their needs and provide estimates for repairs.
- Work closely with technicians to diagnose and repair vehicles in a timely and efficient manner.
- Maintain accurate records of repairs and ensure that all necessary paperwork is completed correctly.
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction.

Requirements:
- 2+ years of experience in a similar role, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.

What We Offer:
- Competitive salary: $50,000 - $60,000 per year based on experience and qualifications.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.

How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today.

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