Automotive Service Advisor

3 days ago


Middletown, Connecticut, United States BMW of Newport Full time
Job Title

A Customer Experience Specialist plays a vital role in ensuring that customers have an exceptional experience at Mataga Automotive, Inc.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.

This role requires strong communication skills, attention to detail, and the ability to multitask. The ideal candidate will be able to work effectively in a fast-paced environment and provide excellent customer service.

Key Responsibilities:

  • Deliver exceptional customer service by greeting customers promptly, answering questions, and addressing concerns.
  • Effectively communicate repair estimates, timelines, and additional services to customers.
  • Maintain accurate records of customer interactions, including complaints and feedback.
  • Collaborate with technicians and management to ensure timely and efficient repairs.
  • Analyze progress to maximize efficiency and maintain high quality of repairs.


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