Customer Experience Coordinator

7 days ago


Middletown, Connecticut, United States IWG PLC Full time
Company Overview

IWG PLC is a leading provider of workspace solutions, enabling individuals and businesses to work from anywhere in the world.

About the Role

We are seeking an experienced Community Associate to join our team. As a Community Associate, you will be responsible for delivering exceptional customer service, managing multiple tasks, and providing administrative support to our customers.

Job Description

A typical day at IWG involves interacting with customers, responding to their queries, and resolving any issues that may arise. You will also be responsible for maintaining accurate records, processing payments, and ensuring that all services are properly charged. In addition, you will collaborate with the Community Manager to plan and execute networking events, conferences, and other activities that promote collaboration and growth within the community.

You will be working closely with new and existing customers across various industries, providing them with personalized support and guidance to help them succeed in their endeavors. Your excellent communication skills, problem-solving abilities, and adaptability will enable you to thrive in this fast-paced environment.

Requirements
  • Candidate Profile: We are looking for someone with at least 1 year of customer service experience, excellent communication skills, and the ability to build strong professional relationships. The ideal candidate should be happy taking ownership of problems and finding ways to solve them.
  • Skills and Qualifications: The successful candidate will have experience using MS Office and other basic IT equipment. They will also be able to work independently, prioritize tasks effectively, and maintain accurate records.
Benefits

In addition to a competitive total compensation package, we offer a range of benefits, including:

  • Work Life Balance: Our flexible scheduling allows you to enjoy a great work-life balance, with no standard nights or weekends.
  • Paid Time Off: You will receive generous paid time off plans, including sick and vacation leave.
  • 11 Paid Company Holidays: You will also enjoy 11 paid company holidays per calendar year.
  • Competitive Benefits Package: Our comprehensive benefits package includes health insurance, a quarterly bonus plan program, and an hourly rate of $16.50.
  • Training and Development Opportunities: We invest in our employees' growth and development, offering training and development opportunities aligned with great career path opportunities.
Salary

The estimated salary for this role is $42,000 - $60,000 per annum, depending on experience. This is a competitive salary, reflective of the skills and qualifications required for this position.



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