Customer Care Experience Coordinator
1 week ago
Lennar Homes is a leading homebuilder dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service.
Job DescriptionThe Customer Care Experience Coordinator plays a critical role in ensuring homeowner satisfaction by coordinating repair work, maintaining positive relations, and evaluating trade partner performance.
Your Role on the Team- Schedule and oversee repairs, ensuring completion within specified timeframes.
- Maintain service request logs and documentation of all work performed.
- Evaluate performance of trade partners and materials, reporting back to management.
- High school diploma or GED; Associate's degree or equivalent is preferred.
- 1-3 years of experience in residential customer service or construction field preferred.
- Valid driver's license with a good driving record.
- Strong communication, organizational and time-management skills.
We offer a comprehensive array of benefits designed to enhance your well-being and professional growth. Our benefits include:
- Robust health insurance plans, including Medical, Dental, and Vision coverage.
- A 401(k) Retirement Plan complete with a $1 for $1 Company Match up to 5%.
- Paid Parental Leave and an Associate Assistance Program.
- An Education Assistance Program and up to $30,000 in Adoption Assistance.
- Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
$60,000 - $80,000 per year, depending on location and experience.
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