Business Systems Analyst II
5 days ago
Maxonic is seeking a highly skilled Business Systems Analyst II to join our team. As a key member of our Cloud and Operations Group, you will be responsible for ensuring standardized methods and procedures for efficient and prompt handling of all changes.
Responsibilities:- Manage the lifecycle of a change (end-to-end), ensuring compliance with clients' Change Management policies and established guidelines.
- Enforce and track the Change Management process to support Sarbanes-Oxley (SOX) and audit requirements.
- Review and process RFCs (Requests for Change) assessing risk and impact while maintaining balance between the need for change and potential negative impacts.
- Collaborate with change owners, implementers, stakeholders, and different IT support groups to negotiate implementation windows and ensure synergy.
- Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.
- Conduct post-implementation reviews for changes that negatively impacted business and service delivery.
- Follow up on RFCs with internal teams to ensure all changes are closed with proper documentation.
- Generate Change Management reports and review operational metrics to ensure KPIs are met.
- Champion improvements to existing Change Management policies, and procedures.
- Regularly review and update Change Management documentation to ensure relevance and accuracy.
- Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) during ServiceNow upgrades and Change Module enhancements.
- Assist IT employees in training, and adherence to the Change policy.
- Facilitate ITSM Change Management orientation, training, and roadshows.
- Support IT goals and objectives.
- HS Diploma or GED equivalent required. College degree preferred.
- Minimum of 4+ years of hands-on experience with Enterprise Change Management.
- Good understanding of other ITSM processes particularly with Knowledge Management, Request Management, Incident Management, and Problem Management.
- ITIL and/or project management certifications preferred.
- Experience with ServiceNow.
- Proficient in MS Office; preferably with advanced Excel knowledge.
- Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.
- Experience in creating Change Management agenda, reports, and schedules is preferred.
- Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is preferred.
Maxonic has been at the forefront of connecting candidate strengths to client challenges since 2002. Our award-winning team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
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