Business Systems Analyst II

4 weeks ago

Phoenix, Arizona, United States Maxonic Full time
Job Title: Business Systems Analyst II

Maxonic is seeking a highly skilled Business Systems Analyst II to join our team. As a key member of our Cloud and Operations Group, you will be responsible for ensuring standardized methods and procedures for efficient and prompt handling of all changes.

Responsibilities:
  • Manage the lifecycle of a change (end-to-end), ensuring compliance with clients' Change Management policies and established guidelines.
  • Enforce and track the Change Management process to support Sarbanes-Oxley (SOX) and audit requirements.
  • Review and process RFCs (Requests for Change) assessing risk and impact while maintaining balance between the need for change and potential negative impacts.
  • Collaborate with change owners, implementers, stakeholders, and different IT support groups to negotiate implementation windows and ensure synergy.
  • Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.
  • Conduct post-implementation reviews for changes that negatively impacted business and service delivery.
  • Follow up on RFCs with internal teams to ensure all changes are closed with proper documentation.
  • Generate Change Management reports and review operational metrics to ensure KPIs are met.
  • Champion improvements to existing Change Management policies, and procedures.
  • Regularly review and update Change Management documentation to ensure relevance and accuracy.
  • Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) during ServiceNow upgrades and Change Module enhancements.
  • Assist IT employees in training, and adherence to the Change policy.
  • Facilitate ITSM Change Management orientation, training, and roadshows.
  • Support IT goals and objectives.
Requirements:
  • HS Diploma or GED equivalent required. College degree preferred.
  • Minimum of 4+ years of hands-on experience with Enterprise Change Management.
  • Good understanding of other ITSM processes particularly with Knowledge Management, Request Management, Incident Management, and Problem Management.
  • ITIL and/or project management certifications preferred.
  • Experience with ServiceNow.
  • Proficient in MS Office; preferably with advanced Excel knowledge.
  • Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.
  • Experience in creating Change Management agenda, reports, and schedules is preferred.
  • Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is preferred.
About Maxonic:

Maxonic has been at the forefront of connecting candidate strengths to client challenges since 2002. Our award-winning team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

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