Customer Service Representative

6 days ago


Holyoke, Massachusetts, United States GPM Investments LLC Full time
Job Overview

We're seeking a skilled and friendly Customer Service Representative to join our dynamic team at GPM Investments LLC. As a key member of our store team, you'll be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and contributing to our sales goals.

Key Responsibilities:

  • Customer Service: Greet customers with a smile, offer assistance, and ensure a pleasant shopping experience.
  • Sales Floor Management: Keep our shelves stocked, displays appealing, and the store clean. Your attention to detail will make our store the go-to spot for convenience.
  • Upselling and Suggestive Selling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  • Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
  • Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  • Safety and Teamwork: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols, and collaborate with your colleagues to ensure smooth operations.

Requirements:

  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.

Benefits: For information on benefits offered, please visit our website at https://gpminvestments.com/careers/.

GPM Investments LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.



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