ServiceNow Engineer, TS/SCI with Polygraph Security Clearance Required

1 day ago


Chantilly, Virginia, United States Parallel Partners Full time
Job Summary

We are seeking a highly skilled ServiceNow Engineer to join our team at Parallel Partners. As a ServiceNow Engineer, you will be responsible for providing technical expertise in the design, installation, configuration, and maintenance of ServiceNow systems.

Key Responsibilities
  • Respond to alerts and customer-reported issues, escalating problems as required, and resolve significant matters by exercising independent judgment within established support practices.
  • Deploy approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures.
  • Develop and interpret detailed installation instructions and supporting documentation to affect system design deployments.
  • Provide technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution.
  • Respond to Incidents and Changes submitted by customers, to include Tier 2 level triage.
Requirements
  • At least 3 years of experience in a Tier 3 ServiceNow role.
  • Experience with ITSM principles and ITIL best practices.
  • An Active TS/SCI Clearance with Polygraph Security Clearance is required.
  • DoD 8570 IAT Level II Certification - Security+.
  • Excellent communication and mentoring skills.
  • Knowledge of both Waterfall and Agile approaches.
  • Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
  • Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers.
  • Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Software development and release management experience.
Preferred Qualifications
  • Experience with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers.
  • Knowledge of widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
Why Join Our Team?

At Parallel Partners, we value our employees' skills and expertise. We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated and experienced ServiceNow Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.


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