Wireless Customer Service Representative
4 weeks ago
KSE Systems is seeking a skilled Wireless Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for communicating directly with local consumers to initiate and achieve customer acquisition and sales goals.
Key Responsibilities:
- Develop and utilize knowledge of client products and services to provide solutions and excellent customer service to local communities
- Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
- Attend training sessions with other Verizon Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
- Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process
Requirements:
- High school diploma or equivalency required
- Associate's or two-year program degree is encouraged
- Experience in customer service, sales, marketing, community outreach, business, or leadership is preferred
- Reliability in time management and completion of daily tasks both individually and collaboratively with other Customer Service Representatives
- Ability to implement marketing and sales tactics when given appropriate training
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