Wireless Customer Service Representative

4 weeks ago


Fontana, California, United States K.S. Systems Full time
Job Overview

KSE Systems is seeking a skilled Wireless Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for communicating directly with local consumers to initiate and achieve customer acquisition and sales goals.

Key Responsibilities:

  • Develop and utilize knowledge of client products and services to provide solutions and excellent customer service to local communities
  • Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
  • Attend training sessions with other Verizon Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
  • Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process

Requirements:

  • High school diploma or equivalency required
  • Associate's or two-year program degree is encouraged
  • Experience in customer service, sales, marketing, community outreach, business, or leadership is preferred
  • Reliability in time management and completion of daily tasks both individually and collaboratively with other Customer Service Representatives
  • Ability to implement marketing and sales tactics when given appropriate training


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