Front Desk Representative

4 days ago


Pittsburgh, Pennsylvania, United States Embassy Suites Pittsburgh Downtown Full time

**Embassy Suites Pittsburgh Downtown Job Description**

About Us

We are a hospitality leader, dedicated to delivering exceptional guest experiences. Our team is comprised of passionate professionals who strive to provide outstanding service and create memorable moments for our guests.

Job Overview

We are seeking an enthusiastic and detail-oriented individual to join our front desk team as a Guest Services Agent. This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Greet guests warmly and assist with check-in, check-out, and special requests.
  • Maintain an organized and welcoming front desk area.
  • Coordinate daily arrivals and departures, ensuring guest needs are met.
  • Handle guest inquiries, feedback, and concerns with professionalism and care.
  • Process transactions, manage cash floats, and prepare shift reports.
  • Respond swiftly to emergencies and security issues, directing them to management as needed.
  • Ensure compliance with safety, security, and health standards to keep our guests and team safe.
Requirements

  • A high school diploma or GED (or currently working toward one).
  • Customer service or hotel front desk experience (preferred but not required).
  • Strong interpersonal and communication skills.
  • Basic computer knowledge and the ability to learn new systems (experience with PMS systems is a plus).
  • The ability to stand for up to 8 hours and occasionally lift up to 25 lbs.
  • A flexible schedule, including weekends, holidays, and evening shifts.
Benefits

  • We value our team members and offer a competitive benefits package, including medical, dental, and vision insurance, paid time off (PTO), life, critical, and accident insurance, and generous hotel discounts.


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