Hotel Front Desk Representative

3 days ago


Pittsburgh, Pennsylvania, United States Priory Hospitality Group Full time

ABOUT THE PRIORY HOSPITALITY GROUP

We are a premier owner, operator and developer of independent hotels and event spaces in Pittsburgh.

The Priory Hotel is a boutique 42-room hotel located in Downtown Pittsburgh on the city's North shore.

Pittsburgh's Grand Hall at the Priory is Western Pennsylvania's most historic event venue.

Mansions On Fifth Hotel is a boutique luxury hotel in Pittsburgh's East End. Located in Shadyside, just minutes from the University of Pittsburgh and Oakland.

Job Description:

The Front Desk Associate is often the first point of contact for guests with Priory Hospitality Group Hotels. As such, they hold one of the most important positions in the hotel and serve as a first and often final impression of the hotel.

  • Greet guests warmly and assist them with any needs they may have.
  • Answer phone calls and reserve reservations efficiently.
  • Record messages and forward information to the appropriate departments.

In addition to these general duties, front desk staff must also help guests with any needs they may have and always meet guests with a smile and polite greeting.

Responsibilities:
  1. Guest Service: Greet guests as they enter the building, answer phone calls, record messages, and forward information to the appropriate departments.
  2. Room Sales: Act as a sales associate and efficiently book potential guests with The Mansions on Fifth.
  3. Communication: Ensure that all communication with guests is clear, concise, and professional.
  4. Inventory Management: Inventory of front desk supplies, and documenting when new supplies are needed.

The Priory Hospitality Group is an Equal Opportunity Employer.


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