Health Services Program Manager

8 hours ago

Snohomish, Washington, United States Redwood Family Care Network Full time
Job Title: Health Services Program Manager

Redwood Family Care Network is seeking a highly skilled Health Services Program Manager to join our team. As a critical member of our interdisciplinary team, you will be responsible for monitoring the overall medical coordination of individuals with intellectual and developmental disabilities.

Key Responsibilities:
  • Collaborate with the WA Residential Director to ensure our clients receive high-quality services and their needs are met.
  • Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
  • Re-train DSPs as needed when medical errors occur or trends are noted.
  • Communicate with the Nurse Delegation Team, DDA, and medical professionals regarding individual care.
  • Investigate incident reports involving clients, interview staff, and create detailed reports.
  • Generate reports and provide recommendations during leadership meetings.
  • Manage Nurse Delegation, ensuring clients requiring delegated tasks are scheduled for required visits and documentation is up to date.
  • Maintain medical records as required by regulatory guidelines.
  • Report suspicions of abuse/neglect/exploitation per guidelines.
  • Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control, and Bloodborne Pathogens Training.
  • Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
  • Attend Supervisor meetings to review medical matters pertaining to facilities/clients.
  • Provide Lift and Transfer assistance training, requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight.
  • Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames.
  • Ensure each facility has the needed medical documentation and forms.
  • Ensure each facility has updated and relevant medical and medication protocols and provides staff training as needed.
  • Regularly review on-site medications and medical documentation.
  • Upload medical documentation into client files within one week of completion.
  • Communicate with Client Guardians and Case Managers regarding medical appointments, medication changes, and needed procedures.
  • Work with the WA Compliance Director to ensure compliance with all required dates: Medical appointments, consent forms, etc.
  • Checks in cycle medications. Record and implement medication changes in the facilities.
  • Coordinate with supervisors to ensure medical appointments are being completed and medical documentation is being completed properly.
  • Attend appointments as needed for new client PCP set up, mental health, or behavioral needs.
  • Enter scheduled client appointments into tracking systems.
  • Attend medical appointments as needed for clients with high medical needs.
  • Scan appointment information to third parties as requested.
  • Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility.
  • Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes, and overall compliance in regards to medical concerns.
  • Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments, and mental and/or behavioral health appointments.
  • Records and maintains client information such as personal data in databases and files.
  • Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site.
  • Monitor required dates for upcoming medical appointments, care plans, and consents.
  • Create and modify documentation forms for clients as needed for medical tracking.
  • Review medical documentation to ensure follow-ups are scheduled and treatment plans are completed prior to filing in client retention.
  • Review client plans for accuracy regarding medications, medical support needs, and hygiene support needs.
  • Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed.
  • Manage all MARS between the pharmacy and within our database as needed.
  • Work with Directors to ensure COVID response plans are being followed for the whole company.
  • Manages COVID reporting to state and local health departments for all departments.
  • Ensure staff credentials are emailed or faxed to nurse delegators for all departments.
  • Ensure nurse delegation information is up to date and accurate in client homes for all departments.
  • Monitors client dates for expiring care plans, consents, and medication treatment for all departments.
Requirements and Qualifications:
  • Certified Medical Assistant License and 1-year field experience (or)
  • Licensed Practical Nurse and 1-year field experience
  • Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports, and advocacy for individuals in positive and life-enriching environments. Redwood Family Care Network takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values. All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Redwood Family Care Network is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Compensation & Benefits:

    • Medical, Vision, and Dental Insurance
    • Voluntary Short-term and Long-term Disability
    • Voluntary Accident, Critical Illness, and Hospital Indemnity
    • Employee Assistance Program (EAP)
    • Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
    • Accrued Paid Time Off (PTO Vacation & Sick Time)
    • Unlimited Peer Referral Program
    • Payday on demand through Dayforce Wallet
    • Working Advantage employee discount program
    • Health Savings Account (HSA)
    • Flexible Savings Account (FSA)
    • 401(K)
    • Capella University Discount

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