Service Coordination Specialist

3 weeks ago


Snohomish, Washington, United States PureDry Restoration LLC Full time
Job Overview

Position Summary

The Customer Service Dispatcher plays a crucial role in managing incoming communications and responding to both urgent and routine inquiries. This position is vital for ensuring that each call is logged accurately and that pertinent information is relayed effectively. Key responsibilities include overseeing the dispatch of field personnel and optimizing their daily schedules.

Key Responsibilities

  • Handle all incoming calls and collect necessary information
  • Input new client data into the company database
  • Update existing job records with new details, including notes and documentation
  • Verify property ownership through relevant online resources
  • Assign technicians to new service requests
  • Organize and manage daily routing schedules
  • Field calls from technicians regarding scheduling and operational activities
  • Respond to online inquiries promptly, ideally within five minutes
  • Monitor job progress, making updates as necessary to ensure follow-up on leads and documentation
  • Upload testing results to the company system and inform the relevant team members
  • Process invoices and ensure they are uploaded to the company system
  • Create job folders for specific projects, ensuring all necessary paperwork is included
  • Conduct follow-up calls for customer satisfaction surveys
  • Generate and distribute weekly marketing reports for client outreach
  • Assist the division manager with scheduling and other administrative tasks
  • Participate in mandatory meetings

Qualifications

  • High School diploma or equivalent
  • Strong communication skills for effective collaboration
  • Exceptional organizational abilities to manage schedules and personnel
  • Proficient in computer systems for scheduling and dispatching
  • Ability to handle multiple tasks simultaneously, even under pressure
  • Capable of maintaining composure in stressful situations
  • Skilled in conveying information efficiently in a dynamic environment

Work Environment

  • Fast-paced atmosphere
  • Supportive company culture
  • Standard working hours are Monday to Friday, 7:30 am to 4:30 pm

Employment Type: Full-time

Compensation: $22.00 per hour

Benefits Include:

  • Dental coverage
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision coverage
  • 401K plan with matching contributions
  • Positive company culture

Work Schedule:

  • 8-hour shifts
  • Monday to Friday


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