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Front Desk Associate

2 months ago

Asheville, North Carolina, United States Hotel Resource Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hotel Resource. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and creating a memorable experience.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding promptly to their needs and inquiries.
  • Maintain a complete knowledge of hotel features, services, and amenities, as well as local attractions and events.
  • Process guest check-ins and check-outs, verifying registration information and handling any discrepancies.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Communicate effectively with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
  • Train with and learn Food and Beverage operations to fill in as needed.

Requirements

  • Previous experience working in a front desk or customer service role, preferably in the hospitality industry.
  • High school diploma or equivalent vocational training certificate.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic math skills and proficiency with computers.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer

As a Front Desk Associate at Hotel Resource, you will enjoy a competitive compensation package, opportunities for professional development and advancement, and a supportive work environment that values teamwork and customer satisfaction.