IT Service Desk Analyst
4 weeks ago
Job Summary:
The WEG Electric Corp Information Technology team is seeking a skilled IT Service Desk Analyst to provide infrastructure and system support services to WEG Group companies in the US.
This role aids support requests to the US IT Service Desk, providing support and maintenance to hardware, software, and system problems by researching and troubleshooting reported issues using available information and resources.
The Service Desk Analyst will provide support for unified communications, desktop phones, and conference rooms, as well as participate in PC setup using standard images, hardware, and software.
Additionally, the successful candidate will provide and assist in writing technical and support-related documents for knowledge base articles and assist other analysts with support, troubleshooting, and fulfillment processes.
Key Responsibilities:
- Provide support and maintenance to hardware, software, and system problems
- Research and troubleshoot reported issues using available information and resources
- Support unified communications, desktop phones, and conference rooms
- Participate in PC setup using standard images, hardware, and software
- Provide and assist in writing technical and support-related documents for knowledge base articles
- Assist other analysts with support, troubleshooting, and fulfillment processes
Requirements:
- Computer Information Systems or comparable job experience in Information Technology
- Knowledge of infrastructure and computer hardware, software, and applications
- Knowledge of Windows operating systems - Windows 7, 10, 11, and iOS phone devices
- Understanding of warehouse/shipping hardware, software, and printing
- Experience in application support, O365, SAP, SSO, LAN, WAN, VPN technologies
- 1+ years of experience in an IT Service/Help desk setting or IT Support role
- Experience in an IT environment supporting desktops, laptops, peripherals, mobile devices, networking
- Tier 1 technical level support of computers, printers, and applications
- Familiar with SAP functions and transactions
- Experience working in projects, above-average troubleshooting skills, self-starter, and highly motivated
About WEG Electric Corp:
WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world, producing more than 21 million units annually.
Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators.
The US corporate office is located in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, with over 30 thousand employees worldwide.
How to Apply:
All candidates must submit an updated resume and complete our application in order to be considered for this position.
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
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