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Service Engineer I

2 months ago

Trenton, New Jersey, United States Shimadzu Scientific Instruments Full time
WHO WE ARE:

Founded in 1975, Shimadzu Scientific Instruments stands as a leading provider of analytical equipment, physical testing solutions, and environmental monitoring systems globally.

Innovative scientific research and manufacturing excellence have established Shimadzu's remarkable reputation for 'Excellence in Science.' Our dedicated team plays a crucial role in driving Shimadzu's ongoing growth and success.

WHAT WE OFFER:

Our Culture:
A recognized Great Place to Work that prioritizes diversity, inclusion, and belonging.

Competitive Compensation:
Comprehensive benefits from day one along with a competitive salary.

Retirement Benefits:
401K matching and a Profit-Sharing Program.

Health Benefits:
Options for Flexible Spending and Health Savings Accounts.

Performance Bonuses:
Variable Pay Plan available for commission and incentive roles.

Work-Life Balance:
Generous Paid Time Off and hybrid work options for eligible positions.

Education:
Tuition Assistance Program for both graduate and undergraduate studies.

Insurance Perks:

Includes Pet Insurance, optional Identity Theft protection, legal pre-paid services, critical care benefits, and comprehensive company-paid life and disability programs, which also cover maternity and paternity leave.

Well-being: Comprehensive Corporate Wellness Program.

Work Flexibility:
Business casual dress code and casual Fridays.

Professional Growth:
Clear pathways for Career, Leadership, and Personal Development.

Employee Engagement:
Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:
For Service, Technical Support, Marketing & Sales Roles:
Additional compensation may be available through an Incentive and/or Commission Plan.

For employees residing in specific states, additional compensation is provided through a Cost-of-Living Adjustment (COLA).


POSITION SUMMARY:

The individual in this role is accountable for a variety of service-related support functions, including but not limited to the repair, maintenance, and performance qualification of assigned products.

The products include company-owned demonstration equipment, instruments returned from clients, and customer-owned products.

This position entails the repair, maintenance, and installation of designated products.

This document aims to convey the traditional, physical, and environmental demands associated with this role. The company is open to reasonable accommodations to ensure individuals with disabilities have equal employment opportunities.


ADDITIONAL FUNCTIONS INCLUDE:
Providing repair and maintenance support on assigned products (Daily).
Accurate documentation and reporting of all repairs and product failures, including design change and improvement recommendations when applicable (Daily).
Timely submission of all required paperwork and documentation (Daily).

Occasional in-house bench repair work may be performed, although the majority of work will involve field service calls under limited supervision (Daily).

Day and overnight travel within the local region, including possible assignments in neighboring areas (Weekly).

Providing customers and field personnel with telephone technical support, repair parts shipments, and necessary documentation for instrument repairs, maintenance, and installations (Daily).


SCOPE:

This position primarily focuses on learning to deliver quality, efficient service to our customers while supporting regional staff in similar efforts.

Engineers will be assigned specific territories/customers as they develop their service skills.


KNOWLEDGE REQUIREMENTS:
CASUAL:
Training/Mentoring Skills

WORKING:
Japanese Culture, Chemistry

THOROUGH:
Electronics Knowledge, Organizational Skills, Communication Skills, Mechanical Knowledge, Computer Literacy, Troubleshooting Skills, Inventory Knowledge, Analytical Instrumentation, Customer Relations Skills, Report Preparation

PROBLEM SOLVING REQUIREMENTS:

The incumbent should be adept at effectively troubleshooting and repairing instrument issues, performing installations, and providing customer and staff training as needed.


EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

Incumbent should possess at least an Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred. A minimum of four (4) years of field or in-house experience in analytical instrumentation repair is required. Proficiency in at least five product line areas is expected.

At Shimadzu Scientific Instruments, we are committed to providing structured career paths that recognize and reward talent.

If your expertise exceeds the level specified in this position, we offer the flexibility to upgrade roles to better match your qualifications, accompanied by a salary adjustment.


SUPERVISORY RESPONSIBILITIES:
None

PHYSICAL DEMANDS:

May include frequent bending, standing, stooping, walking, talking, sitting/driving for extended periods, and pulling/pushing of instrumentation/parts.

The incumbent must be able to lift up to 40 pounds routinely throughout the workday and may be required to assist in lifting heavier equipment.

Hand dexterity is necessary for using and grasping hand tools for instrument repairs.

Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.


SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

This position requires adherence to proper housekeeping and safety standards, particularly concerning lab safety protocols.

Appropriate use of personal protective equipment and safety devices is mandated by corporate safety policies and customer-specific requirements.


WORK ENVIRONMENT:

This role is primarily field-based, with occasional work in the service repair lab. Most workdays will involve traveling (day and overnight) to customer locations within the region.

The position requires the ability to work independently on projects while also collaborating as part of a team.

The incumbent may work at various sites throughout the day to meet the needs of Shimadzu customers.

Extra hours may be necessary to fulfill the responsibilities of this position.

Contact with company employees and external customers will require prompt and courteous handling of all inquiries.


EEO Statement:

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor. We adhere to the requirements of affirmative action programs and posting regulations.

These regulations mandate that covered contractors ensure nondiscrimination and take affirmative action in employment to hire and promote qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status.

These regulations also prohibit adverse actions against applicants or employees for inquiring about, discussing, or disclosing compensation information in specific situations.

Shimadzu does not accept unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms without a valid written search agreement will be deemed the sole property of Shimadzu.

No fee will be paid if a candidate is hired as a result of a referral or through other means.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities