Animal Care Customer Service Specialist

2 weeks ago


Melrose, Massachusetts, United States Innovetive Petcare Full time
Veterinary Client Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Melrose, Massachusetts

Overview

At Innovetive Petcare, we are committed to delivering outstanding care for pets and their owners. Our dedicated and enthusiastic team strives to create a welcoming atmosphere for every client and their beloved animals. If you have a love for pets and excel in a dynamic setting, we invite you to consider this opportunity.

Position Summary:
Are you passionate about animal welfare and skilled in providing exceptional customer service? We are seeking a friendly and motivated Veterinary Receptionist to serve as the first point of contact for our clinic. In this essential role, you will ensure that our clients and their pets receive top-notch care throughout their visit.

Key Responsibilities:
  • Deliver friendly and high-quality customer service to both clients and their pets.
  • Handle payment processing for invoices.
  • Manage phone calls, schedule appointments, and gather necessary medical histories.
  • Assess the status of patients' vaccinations and test results.
  • Coordinate with veterinary staff regarding patient arrivals and required treatments.
  • Assist in filling prescriptions, food requests, and over-the-counter items as directed by a veterinarian.
  • Accurately enter data into the clinic's software systems.
  • This list is not exhaustive; additional tasks may be assigned as needed.
Preferred Qualifications:
  • A true passion for animal care and welfare.
  • Excellent communication and interpersonal abilities.
  • Capability to multitask and perform well in a fast-paced environment.
  • Computer proficiency.
  • A positive attitude and collaborative spirit.
Benefits:
  • Employee discounts on services.
  • Flexible scheduling options.
  • Opportunities for training and career advancement.


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