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Animal Care Customer Service Specialist
2 months ago
Veterinary Client Relations Associate Department:
Receptionists
Employment Type:
Part Time
Location:
Not Specified
Company Overview:
At Innovetive Petcare, we are committed to delivering outstanding care for pets and their owners. Our dedicated and enthusiastic team strives to create a welcoming atmosphere for every client and their beloved animals.
Position Summary:
Are you passionate about animal welfare and skilled in providing exceptional customer service? We are seeking a friendly and motivated Veterinary Client Relations Associate to serve as the first point of contact for our clients.
Key Responsibilities:
- Deliver friendly and high-quality customer service to both pets and their owners.
- Process payment transactions and manage invoices efficiently.
- Handle phone inquiries, schedule appointments, and gather necessary medical histories.
- Verify the status of patients' vaccinations and diagnostic tests.
- Coordinate with veterinary staff regarding patient arrivals and required treatments.
- Assist in filling prescriptions and fulfilling requests for food and over-the-counter products as directed by a veterinarian.
- Accurately enter data into our management software.
This list is not exhaustive; additional duties may be assigned as needed.
Preferred Qualifications:
- A genuine love for animals and a commitment to their care.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks in a dynamic environment.
- Proficiency in computer usage.
- A positive attitude and a collaborative spirit.
Benefits:
- Employee discounts on services.
- Flexible work schedules.
- Opportunities for training and career advancement.
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