Senior Claims Representative

2 days ago


Lansing, Michigan, United States Ryder System, Inc. Full time

Job Summary

The Senior Claims Representative is responsible for handling complex and mid-to-high exposure bodily injury and property damage claims under Ryder's self-administered liability program. This role involves investigating and adjusting claims, directing defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Key Responsibilities

  • Investigate and adjust claims, including directing outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes.
  • Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are handled appropriately according to the applicable jurisdiction.
  • Alert the Claims Manager to changes and proposed changes in laws that could impact Ryder's Liability program.
  • Assist the Claims Manager in identifying exposures and recommending solutions.
  • Interact with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third-party claimants.
  • Interact with the Law Department on significant cases and update field operations personnel on claims status.
  • Recommend and set reserves to ensure they represent the probable ultimate payout based on documented file developments.
  • Complete detailed and quality internal reports.
  • Routinely interact with primary and excess insurance carriers and reinsurers on files meeting reporting thresholds.

Requirements

  • Demonstrated ability to handle mid-to-high exposure claims.
  • Ability to build strong customer relationships.
  • Strong commitment to the principles of customer focus.
  • Effective interpersonal skills.
  • Strong verbal and written communication skills.
  • Comprehensive understanding of all relevant laws and regulations, as well as related medical and legal terminology.
  • Requires strong claim technical skills.
  • Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys.

Qualifications

  • Bachelor's degree required in a related field.
  • Five (5) years or more experience in Casualty Claims required.
  • Adjuster License(s) are a plus.

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Job Category: Risk Management



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