Senior Claims Examiner

2 weeks ago


Lansing, Michigan, United States Accident Fund Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Claims Representative to join our team at Accident Fund Holdings, Inc. As a Claims Representative, you will be responsible for examining, investigating, and settling or denying insurance claims in a timely and efficient manner.

Key Responsibilities
  • Adjust a caseload of assigned files, including complex claims, in accordance with company policies and procedures.
  • Maintain an active diary on 100% of caseload files, with a current plan of action.
  • Adhere to assigned authority limits for reserving and payments.
  • Exercise independent decision-making skills with minimal supervision and direction on claims assigned.
  • Verify coverage, investigate the loss, and evaluate the claim.
  • Negotiate settlements or deny payments where no coverage, liability, or compensability exists.
  • Record statements, obtain documentation, and process claims in accordance with company best practices.
  • Evaluate loss, assess reserve, and settle cases with claimants, insureds, and attorneys.
  • Decide on denial of coverage, liability, or compensability.
  • Identify and investigate all possible recovery and subrogation opportunities.
  • File all state and/or federal forms, filings, and reports in accordance with statutory guidelines.
  • Return all telephone calls within one business day, when possible.
Requirements
  • Bachelor's degree in a related field or relevant combination of education and experience.
  • Seven years of progressively more responsible experience in a claims environment.
  • Ability and proficiency in the use of computers and company standard software specific to position.
  • Effective oral and written communication skills.
  • Effective customer service skills.
  • Ability to negotiate, build consensus, and resolve conflict.
  • Ability to act as a representative of the Company and establish effective working relationships.
  • Ability to manage multiple priorities and meet established deadlines.
  • Attention to detail and analytical skills.
  • Ability to make independent decisions.
  • Ability to solve highly complex problems.
  • Ability to train and mentor others.
  • Ability to lead others.
Working Conditions

Work is mostly performed in an office setting with no unusual hazards. Travel is required. Must be able to drive an automobile and have a valid operator's license.

While performing the duties of this job, the employee is frequently required to handle documents, books, manuals; reach with hands and arms; talk; and hear.



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