Claims Specialist

1 week ago


Lansing, Michigan, United States Auto-Owners Insurance Full time

A career at Auto-Owners Insurance is challenging and rewarding. Our group of caring associates creates financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 2 days a week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Claims professional to join our team. The position requires the following, but is not limited to:

  • Develop, prepare and present educational materials that focus on areas in need of improvement and use these materials in a manner that facilitates the development of other associates.
  • Work with branch management to reinforce the skills of associates in the claims branch and facilitate branch management's understanding of the associate's development.
  • Review the progress of meeting training objectives, analyze training procedures, and prepare reports for management including conclusions and recommendations for a solution.
  • Work effectively with associates and customers at all levels.
  • Work with branch management groups and Home Office Claims to develop plans for regular, effective interaction with associates in all of the branches.
  • Review and evaluate the performance and efficiency of external vendors including but not limited to independent adjusters, appraisers, and others.
  • Travel, attend meetings, seminars and other training classes as required.
Key Responsibilities
  • Develop and present educational materials to enhance associate skills.
  • Collaborate with branch management to reinforce associate skills and facilitate development.
  • Review progress, analyze procedures, and prepare reports for management.
  • Work effectively with associates and customers at all levels.
  • Develop plans for regular interaction with associates in all branches.
  • Evaluate the performance and efficiency of external vendors.
  • Travel and attend training classes as required.
Requirements
  • Bachelor's degree or equivalent experience.
  • Several years of claims-related experience, including Associate, Branch, and Field Claim Representative experience.
  • Estimating/Repair industry experience preferred.
  • Above-average problem-solving, training, and skill-building ability.
  • Strong leadership skills and above-average communication skills.
Benefits

Auto-Owners Insurance offers a wide range of career opportunities and a friendly work environment. We provide a structured training program, employee mentoring, and an excellent compensation/benefits package. This includes a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs. We also offer generous paid time off, including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners Insurance is the place for you.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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