Service Representative Professional

6 days ago


Springfield, Massachusetts, United States Teleperformance Philippines Full time

We are Teleperformance Philippines, a leading provider of customer experience management solutions. We are seeking a talented Customer Service Expert to join our team in the Philippines.

Salary: For this role, we offer a competitive salary of PHP 25,000 per month.

Job Summary:

The Customer Service Expert will be responsible for handling customer inquiries via phone and email, providing timely and effective solutions to ensure customer satisfaction. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities.

Main Responsibilities:

  • Field customer inquiries and provide solutions that meet their needs
  • Work with confidential customer information in a secure manner
  • Aim to resolve issues on the first call by being proactive

Key Requirements:

  • Filipino citizen or with equivalent legal status
  • Proven oral and written English communication skills
  • Strong logic and problem-solving skills
  • Availability to work in various shifts


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